- Making a return on capital does create positive incentives for good customer
service. However, the incidences of unproductive barriers to innovation
recorded by the Office of Fair Trading's report Commercial Use of Public
Information raise concerns. It is perhaps unsurprising that any charging model
creates non-cost barriers in terms of delay and bureaucracy, and narrows the
prospective market to clients capable of entering into contract negotiations.
The scale of these barriers under the current charging model is not known and
is of concern.
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