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The Reviewers point to citizens setting up their own fora for self-help on public policy issues. It is only a matter of time until citizens set up their own fora directly for public services. There are already examples such as the self-help forum for benefits advisers at www.rightsnet.org.uk. There are risks and benefits inherent in such fora as there are in any form of advice provision, whether leaflets, helplines or electronic media. A better understanding of the strengths, weaknesses, opportunities and threats in this area will better inform decision making by those designing public services.

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