• better for staff. Front line public sector staff — not just those in face-to-face offices, but also those answering calls in contact centres and developing services for the web — have a strong culture of service. They are closest to the customer and feel the public service's strengths and weaknesses the most acutely. By using their own experience front line staff will increasingly find that they can get on with delivering services of which they can feel proud.

Email this to a friend.
Previous item — Next item.