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2.12 Reducing avoidable contact in this way will mean that the public sector delivers existing services more quickly and effectively. However, it will also inform how the public sector fundamentally re-designs those services to be more streamlined and accessible in the future. New cross-government initiatives such as "Tell Us Once" and Free School Meals will be putting this approach into practice. And already across government organisations are starting to use avoidable contact to highlight where a form needs to be shorter and clearer, where information needs to be more accessible, where closer links need to be made between different services. Based on the Varney definition of avoidable as a contact which is duplicate, made in error or nugatory.

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