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  • 2. Grouping services in ways that are meaningful to the customer. Each service solution offered by the public sector is what Sir David Varney's report described as '...a child of its time and circumstances...', presenting the citizen and business with a fragmented picture which can appear to have little relevance to the task in hand. This is inefficient for government and frustrating for the user. The Government's vision is to develop ways in which the public sector can offer integrated packages of services which respond directly to the tasks which citizens and businesses face in their day to day lives and which offer a timely response to immediate needs.

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