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A.13 During the current Organisational Review, the department has been consulting with a range of staff across MoJ. The Review has identified four critical success factors for the new organisation. Being customer focused was one of these factors and another was taking a whole system approach. Taking a whole system approach refers not only to ensuring that systems are managed end-to-end from a customer perspective, but also to working with other government departments and other stakeholders to consider common client groups and customers.

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