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A.112 Given the new department's wider role for families, DCSF is actively exploring the scope for appointing a Customer Group Director for Parents. During 2007-08 a service transformation project will develop a model for joining up services for parents. This will build on the success of online school admissions and use it as a 'gateway' to a more holistic service offer, as part of the department's strategy programme for parents. Face-to-face

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