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A.172 DWP is committed to delivering against the service transformation agenda and is doing so by fully integrating its vision and objectives into the DWP Change Programme. The department's current ways of working mean that many of its customers need to contact more than one part of the department to have their needs met. The Change Programme will bring in a 'no wrong door' approach, which aims to meet all the customer's needs through a single contact. It will also explore how DWP can provide more joined up services with other government departments and other partners, widen customer choice and improve self-serve opportunities.

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