This is a site designed to make it easier to take the core of large published reports and allow anyone to comment on them.


A.201 HMRC is using extensive customer research and analysis about who is using which channel and why to drive out customer focussed changes to its channels. This evidence is allowing the department to plan migration strategies to move the key customer groups into the most effective channels for their needs.

Email this to a friend.
Previous itemNext item.


(You must give a valid email address, but it will not be displayed to the public.)

We only allow the following html tags em strong blockquote p br. After posting, there may be a short delay before your comment appears on the site