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A.214 HMRC is currently exploring options for the future to deliver a more cost effective, efficient and tailored service that is both better aligned to customer needs and maximises the potential benefits of technology and Joint Working, but will still have sufficient coverage and flexibility to deliver a core service to those who need it. As part of this we are running pilots in the Sheffield and Ballymena Enquiry Centres testing access to HMRC IT systems via broadband. The department is due to report in the autumn, and can then start to make recommendations and decisions about how it might use this technology in the future.

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