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Send the page: A.165 The DH has responsibility for two contact centres: NHS Direct and Ambulance Trusts. Health and social care is fundamentally a face-to-face activity, an important interaction between trained healthcare professionals and the citizen seeking healthcare advice. NHS Direct is a national service providing 24/7 telephone, internet and digital TV access to health advice, information and support. Ambulance Trusts contact centres deals with 999 calls and planned patient journeys from home to hospital. |