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- establishing a robust and transparent performance management and governance framework, coupled with fostering innovations in citizen and business focused working between departments, agencies and other providers (Chapter 4);
Comments:
I don't think that the term "productivity" appears in the document despite some quite detailed comparisons of such things as absence rates etc. I think a key issue on performance management has to be a "time and motion" approach to productivity management in the public sector, but of course the recent furore in HMRC shows how difficult this can be.
Posted by Geoff Llewellyn on 2007-01-05 10:34:48. Link. Report abuse to tgs-abuse@msmith.net. Back to the main document listI think this should be independent of government.
Posted by William on 2007-01-24 11:40:25. Link. Report abuse to tgs-abuse@msmith.net. Back to the main document list
Ah yes. The active banana.
I far prefer the "customer-focussed" aproach of Ed Mayo and the NCC. Build organisations that serve the customer and do nothing else.
That's far more efficient and radical than time & motion studies of often pointless activity. And more respctful of public servants...
